Gaming isn't just about winning — it's a source of enjoyment. hi 99 wants you to always play in a healthy, mindful way. Our responsible gaming guidelines are made with you in mind.
Online gaming and betting are entertainment activities — but they're only enjoyable when you know your limits. hi 99 believes responsible gaming means taking care of your time, money, and mental well-being.
Many gamers in Bangladesh sometimes spend more time or money than they intended — without even realizing it. It happens gradually, bit by bit. That's why building awareness and healthy habits is so important.
Hi 99's responsible gaming policies and tools are here to help you stay balanced. We want you to enjoy playing — not be harmed by it.
We are committed to maintaining a safe and responsible gaming environment at hi 99 at all times. Your wellbeing and mental health matter to us more than any profit.
Hi 99 offers a range of effective features to help you build healthy gaming habits.
Set daily, weekly, or monthly deposit limits. Once a limit is in place, it activates automatically and keeps you from overspending.
Set your own limit for how long you play in one sitting. Once that time is up, hi 99 will automatically send you an alert and suggest taking a break.
If you feel the need, you can temporarily close your account for a set period — anywhere from 1 week to 6 months. This is entirely your decision.
View your full gaming history at any time. A clear breakdown of how much time and money you've spent helps you make informed decisions.
You can opt out of bonus offers and promotional messages at any time. We believe in giving you the freedom to choose, without any pressure.
If you're struggling or feeling overwhelmed, reach out to our support team. We're always here — without judgment, with compassion.
These tools can be activated in just a few clicks from your hi 99 account settings.
Go to your account settings and select the "Deposit Limit" option. Set a daily, weekly, or monthly limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
When you turn on the "Session Time Limit" feature, hi 99 will send you a notification once your set time is up. It can be configured separately for each daily session.
If you feel like you need a breather, use the "Take a Break" option to temporarily pause your account for anywhere from 24 hours to 6 weeks. No promotional communications will be sent during your break.
If you need a longer break, activate Self-Exclusion for anywhere between 6 months and 5 years. Your account cannot be reopened during this period — it's a firm protective measure.
Once you hit a set loss amount, your gaming session stops automatically. It's the most effective way to limit financial losses, and hi 99 offers this feature free of charge.
A pop-up will appear every 30 or 60 minutes showing a summary of your session duration and wins/losses. It's a real-time reminder of where things stand.
Log in to your hi 99 account and click the profile icon in the top right corner.
From the menu, select "Responsible Gaming" or "Safety Settings".
Set a deposit, time, loss, or session limit — whichever works best for you.
Click the "Confirm" button. The limit will take effect immediately and a confirmation will be sent to your email.
Responsible gaming at hi 99 means following a few simple but important rules.
If you notice the following signs, it may be time to take control of your gaming habits. Recognizing this isn't weakness — it's awareness.
You keep spending beyond your own set limit and find it hard to stop.
After a loss, there's a tendency to chase it by placing even bigger bets.
You're hiding your gaming habits or spending from family or friends.
Gaming is disrupting your sleep, meals, work, or studies.
Feeling bored, restless, or anxious when you're not gaming is a sign of addiction.
You're borrowing money or skipping bill payments to fund your gaming.
Ask yourself the questions below. Honest answers will give you a clear picture of your gaming habits.
Responsible Gaming means playing with full awareness — staying within a set budget and putting your mental health first. hi 99 wants to make this not just a rule for Bangladeshi players, but a culture.
Many people think responsible gaming means playing less or having less fun. In reality, it means playing smarter. When you know how long you'll play, how much you'll spend, and when to stop — gaming becomes even more enjoyable.
At hi 99, we've built responsible gaming tools from the ground up to ensure every user has a positive experience. These tools are completely free to use and entirely in your hands.
The most important part of responsible gaming is budget planning. Set aside a fixed amount for gaming each month — a small portion of your monthly income that, even if lost, won't affect your essential expenses.
One simple rule to remember: your gaming budget = a portion of your monthly entertainment budget. Never bring in money meant for rent, food, your child's education, or medical expenses. Use hi 99's Deposit Limit feature to set that boundary once — then let the system keep you on track.
Remember, expecting a steady income from gaming isn't realistic. Every game's outcome is random and the house edge is always present in the long run. Treat gaming as a cost of entertainment, not an investment.
Gaming addiction is a real issue that can affect anyone, regardless of age or profession. As part of responsible gaming, hi 99 encourages you to stay mindful of your mental well-being too.
If gaming has become your only way to cope with stress, that's a warning sign. Experts say healthier coping strategies — like exercise, spending time with friends or family, or pursuing hobbies — are far more effective for your mental wellbeing.
If gaming feels like it's getting out of control, there's no shame in that — reaching out for help takes real courage. hi 99's support team is always ready to point you in the right direction.
Hi 99 is a platform strictly for users aged 18 and above. Age verification is mandatory at registration and confirmed through identity documents during the KYC process.
If there are children or teenagers in your household, please enable parental controls on your device and keep your hi 99 account password out of their reach. Never hand your device to a minor while you're logged in.
If you're experiencing gaming addiction or related issues, you don't have to face it alone. Beyond hi 99's support team, professional help is also available to you.
Hi 99's live chat support is active 24/7, seven days a week. To get in touch by email, support@hi99.wine. We'll respond within 24 hours and, if needed, help place an immediate limit on your account.
Find the key pages on hi 99 quickly and easily.
Reach out to us with any questions or concerns. We're here to help — with empathy, and without judgment.
Hi 99 is a licensed online gaming platform committed to responsible gaming.