We deeply respect your privacy. Everything about what data we collect, why we collect it, and how we protect it is explained here in plain language.
A quick overview of what we do to keep your personal information safe at hi 99
All your transactions and personal data are protected by 256-bit SSL encryption. No one can intercept or read your data in transit.
Your data is stored on internationally certified secure servers. Multiple layers of security are in place to prevent unauthorised access.
Hi 99 never sells your personal information to advertisers or any third party. Your data belongs to you alone.
We only collect information that is strictly necessary to provide our services. We do not ask for anything beyond what is needed.
You can update your information or request its deletion at any time. hi 99 fully respects your right to do so.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. We respect your preferences.
Hi 99 (hi99.wine) is a trusted online gaming and betting platform in Bangladesh. We take full responsibility for protecting our users' privacy. This Privacy Policy explains how hi 99 collects, uses, stores, and safeguards your personal information.
This Privacy Policy applies to the hi 99 website, mobile app, and all related services. By using the hi 99 platform, you are deemed to have agreed to this Privacy Policy. If you do not agree, please refrain from using the platform.
We promise that your information will never be sold or shared with any third party without your consent. hi 99 is always guided by the principles of transparency and trust — they are the foundation of our brand.
Hi 99 only collects information that is necessary to provide our services. We never collect data that is unnecessary or excessive.
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & contact details | Account registration & communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Copy of ID document | KYC verification | Yes, for withdrawals |
| Payment Information | Transaction Processing | Yes |
| Device & Location | Security & fraud prevention | Automatic |
Hi 99 uses the information we collect solely for specific, legitimate purposes. Your data is never used for anything unrelated to those purposes.
Hi 99 never shares your data with third-party companies for advertising purposes. If you'd like to opt out of our marketing communications, simply use the unsubscribe link in any email at any time.
Hi 99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser.
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working properly.
Hi 99 does not share your personal information with third parties — that is our core commitment. However, there are a few limited circumstances where sharing may occur:
In all of the above cases, we ensure that the receiving party keeps your information appropriately protected. All partners working with us are required to comply with hi 99's privacy standards.
Hi 99 does not retain your data longer than necessary. After the applicable period, information is securely deleted or anonymised.
| Data Type | Retention Period |
|---|---|
| Core account information | For the duration of the active account + 5 years |
| Transaction records | Up to 7 years as required by law |
| KYC documents | 5 years after account closure |
| Gaming History | 3 years (for responsible gaming purposes) |
| Cookies & Session Data | Upon session end or up to 1 year, whichever comes first |
| Support Contact | 2 years after last contact |
Certain data may need to be retained for longer periods due to legal obligations. In such cases, access to that data is strictly restricted.
As a hi 99 user, you have important rights regarding your personal information — and we are committed to honoring every one of them.
You may request to know what information we hold about you.
You can request corrections to any inaccurate or outdated information.
You can request deletion of your data under certain conditions.
You can request that your data not be used for specific purposes.
You can receive your data in a standard, portable format.
You may object to the use of your data for marketing or profiling purposes.
To exercise these rights support@hi99.wineto send us an email. We will respond to your request within 30 business days.
Hi 99 is a platform strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.
Age is verified at registration and confirmed through identity documents during the KYC process. If we are notified of an account belonging to a minor, that account will be closed immediately and all associated data will be deleted.
Hi 99 follows the highest industry security standards to keep your data protected. Our security infrastructure is multi-layered and continuously updated.
That said, no system on the internet is 100% secure. You also play a role in keeping your account safe — use a strong password and never share your login credentials with anyone.
Hi 99 may update this Privacy Policy from time to time. Changes may be made in response to legal updates, the introduction of new services, or improvements to our security standards.
If any significant changes are made, we will notify you in advance via your registered email or through a notice on the platform. Continued use of the platform after such changes constitutes your acceptance of the updated policy.
You can always check the "Last Updated" date at the top of this page to see when the policy was last revised. To request a copy of a previous version, please contact us.
If you have any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to contact us. hi 99's Data Protection Team is always here to help.
For privacy-related complaints, you can contact our Data Protection Officer directly at the same email address with "Privacy Complaint" in the subject line.